membership conditions
§ 1. Membership
Membership at Grand Fitness is personal. The minimum age to sign a membership agreement is 20 years.
When visiting the club, members must always register by swiping their membership card/membership bracelet. Members are obliged to always bring their membership card/membership bracelet with them during their stay at the club, even during training, so that this can be shown during any inspection. If you do not bring your membership card/membership bracelet, an administrative fee is charged for entry to the gym. Entry without a membership card/membership bracelet also requires presentation of valid identification. In case of loss of membership card/membership bracelet or if it is damaged so that it becomes unusable, this must be reported immediately to the reception, who will then issue a new card for a fee. The member is obliged to notify Grand Fitness immediately in the event of a change in name, address, telephone number and other information provided. All correspondence from Grand Fitness goes to the registered address, your email address or mobile number.
§ 2. Payment
The agreed price assumes that payment takes place in the agreed manner.
Cash payment
When signing an agreement, the cost of the membership is paid in full at the conclusion of the agreement. Administrative fee on the cash cards is included in the purchase of a membership card or membership bracelet.
Payment via direct debit
All training fees are paid monthly in advance. Direct debit withdrawals take place at the turn of each month (between the 25th and 31st day of the month). The direct debit agreement applies indefinitely and until the agreement is terminated by either party. In case of regular payment of membership, a membership fee of SEK 150 per year is added. The fee is charged the first time when the membership has lasted for 12 months and is charged thereafter for the first month of each commencing twelve-month period that the membership lasts. The fee is not refunded if the membership ends before the twelve-month period to which the payment relates has expired. When you buy your membership, you pay the club fee and the first training period until the first direct debit draw. Cost of membership card or membership bracelet is additional. Grand Fitness reserves the right to charge statutory interest, administrative fees, reminder fees and collection costs in the event of late or non-payment. Company agreements and any discounts paid via direct debit are automatically price-adjusted after the mandatory 12-month period to the current regular price. Discounted agreements can be extended if the member presents a valid reason for the discount no later than 10 days before the 12-month period has expired. Company agreements are extended by 12 months at a time. Student agreement prices are adjusted to the current regular price after the most recently presented student certificate expires. The discounted price is then extended for as long as the presented valid proof is valid for students. If a valid student/employment certificate is presented after the price has already changed to the regular price, the price will be adjusted with respect to the remaining months. Retroactive price adjustments are not made.
The student price is readjusted to the regular price on September 1 of the year the young person turns 20, unless a valid student certificate is presented. The price of the student card is adjusted to the current regular price after the most recently presented student certificate expires. Retroactive payments are not made. Payer agrees that payment may be made by withdrawal from the specified account, at the request of the specified recipient on a certain day (the due date), via direct debit.
Payment via invoice
When paying via invoice, a credit period of ten days applies. Age limit for invoice payment is 18 years. An invoicing fee is added to all invoices. Grand Fitness reserves the right to charge statutory interest, administrative fees, reminder fees and collection costs in the event of late or non-payment.
§ 3. Contract period and termination
All agreements have a mandatory notice period of two months (deviations may occur, e.g. in the case of agreements with a binding period). Cash-paid cards expire automatically if not renewed. Grand Fitness recommends that termination takes place at the parent club, alternatively by phone or email.
§ 4. Freezing and transfer of membership agreements
Direct debit members can freeze their card once a year, for a maximum of 2 months. Freezing can only be done for whole months and payment-free months can only be equal to calendar months. Longer freezing of the membership agreement is possible in case of long-term sick leave, work/study abroad or pregnancy. Medical certificate or work certificate is required. In these cases, the membership agreement can be frozen for a minimum of 1 month and a maximum of 12 months per calendar year. After the freezing period has expired, the membership agreement is automatically activated. Freezing cannot be done afterwards. Cash agreements and certain campaign cards cannot be frozen. Freezing cannot be combined with notice period. Transfer of the membership card can be done once on an annual card, i.e. the person who took over the membership cannot, in turn, transfer the card. Transfer can only take place during the binding period. A cost of SEK 300 is charged by Grand Fitness at the time of the transfer. The taking over member must accept the club's terms and conditions in writing and be approved by Grand Fitness.
§ 5. Price changes
The monthly agreement via direct debit is protected against all kinds of increases during the commitment period. After that, a price increase may occur. Any price increase is notified to the member at least 45 days before it takes effect. The member will thus be given the opportunity to withdraw from the agreement. If a member withdraws from the agreement due to price change or changes in the business that are to the detriment of the member and no alternative option is given, any amount deposited will be refunded.
§ 6. State of health
Members and other guests are themselves responsible for ensuring that their state of health is such that they can participate in Grand Fitness activities without risk.
§ 7. Rules of well-being and training regulations
Members are always expected to behave in a way that does not disturb other members or staff. The premises are intended for exercise-related activities. It is the member's responsibility to follow the comfort rules and rules for the use of equipment that are announced, in writing or orally. Suspension may occur if immediate correction does not take place. Members may not conduct competing activities or their own activities on our premises. This leads to suspension and possibly legal penalties. Alcohol is prohibited in our training facilities. Training during unmanned hours can only take place where you have a valid membership. Guest training at another club can only take place when the club is staffed.
Clothes such as jackets, work clothes or jeans are not suitable training clothes, please respect this.
§ 8. Doping
Grand Fitness has zero tolerance regarding the use of drugs classified as doping. Grand Fitness therefore distances itself from doping and allows unannounced doping controls. In case of use of doping preparations, the member may be suspended with immediate effect if immediate correction is not made. Everything according to the doping act (1991:1969) and SFS (1999:44).
§ 9. Practical changes
Grand Fitness reserves the right to make minor changes regarding opening hours, equipment renewal and scheduling of group training. Grand Fitness reserves the right to close certain parts of the gym/group training activities/changing rooms etc. in case of minor renovation – repair, maintenance and service work. Changes will be notified to the member in good time. Members are given the right to freeze their membership during the current period. If a member withdraws from the agreement due to changes in the business that are to the detriment of the member and no alternative option is given, any amount deposited will be refunded.
§ 10. Personal data (GDPR)
Member information is processed in accordance with the Data Protection Regulation (GDPR). If you, as a registered user, want information about which data is processed by Grand Fitness, this will be communicated by Grand Fitness. Registrant can request correction of incorrect information. The registrant has the right to contact Grand Fitness and request that the data relating to him or her be deleted. Unless the data is necessary to fulfill agreements or other statutory obligations. If a gross violation of our well-being rules is committed, the member may be permanently blocked, this means that we will save the necessary data in a closed system.
You may directly or indirectly provide us with information about yourself in a number of different ways, such as when you sign up for a membership, when you choose to shop at our checkout, when you contact us, when you use our app or web, or any another of Grand Fitness' services where you provide personal data. This could be:
• Personal and contact information – name, date of birth, social security number, billing and delivery address, email address, mobile phone number, etc.
• Payment information – invoice information, bank account number, etc.
• Information about goods/services – details about the goods/services you have purchased.
• Historical information – your purchases and your payment history.
• Information about how you interact with Grand Fitness - how you use our services, how you left the service, any automatic mailings from GF.
• Device information – e.g. IP address, and digital footprints when you move around our website.
The information you provide us, as well as information about the goods/services, is generally necessary to enter into a contractual relationship with us, while the other information we collect is generally necessary for other purposes.
§ 11. Call out costs
The member undertakes through his membership to leave the premises at the time specified as closing time. In the event of a stay in an unmanned premises after closing time, the member will be charged for the call-out cost.
§ 12. Identification
The direct debit agreement requires a Swedish social security number, a Swedish account number and a valid Swedish ID card. For any discounts, a certificate is required that confirms that the member is entitled to Grand Fitness discounts. The discount only applies when signing a card and against regular prices.
§ 13. Right of withdrawal when buying on the internet
According to the Distance Contracts Act, you as a private person have the right to cancel your purchase within 14 days of receipt. If you regret your purchase, please contact our customer service during telephone hours. The Swedish Consumer Agency has produced a cancellation form that can be found on their website www.konsumentverket.se which you can use if you wish. In the event of a complaint, please contact our customer service during telephone hours. Note that we do not resolve complaints against any of the clubs. Reimbursement is made without delay and no later than 14 days after the consumer's notification that the contract has been withdrawn.
§ 14. Complaints
In cases where our service does not correspond to the content of the agreement, the customer has the right to complain up to 3 years from purchase. Complaints can, for example, be made in cases where our service has been affected by major location changes or relocation, significant changes in the range of activities and equipment assortment or in the event of possible errors and deficiencies that do not correspond to what was promised in the agreement. If the buyer does not complain within three years of receiving the service, the right to invoke the error is lost. Law (2005:62).
Contact: Right of withdrawal when buying on the internet
Grand Fitness Customer Service
Mon-Thurs 08.00-20.00 and Friday 08.00-17.00 (holidays)
010-155 52 00
Contact: Complaints
Grand Fitness Customer Service
Mon-Thurs 08.00-17.00 and Friday 08.00-17.00 (holidays not included)
010-155 52 00
